Assistance for Navigators

Client responsibilities

Client Rights & Responsibilities
Important information about enrolling into WA Healthplanfinder
Derechos y responsabilidades del cliente
Información importante acerca de la inscripción en WA Healthplanfinder

Customer service

Servicing irate customers (24 page guide)
The 4 A's of servicing irate customers (1 page handout)

Income and income tax

How to calculate Modified Adjusted Gross Income (MAGI)

CONTACT

Community Health Access Program (CHAP)

CHAP is a telephone assistance program serving King County residents by connecting them to health insurance, health care services and other resources. CHAP services are free and confidential.

Phone: 1-800-756-5437

Email: chap@kingcounty.gov

Short URL: kingcounty.gov/chap

What is a Navigator?

An individual who is trained and able to help consumers look for health coverage options through Washington Healthplanfinder.

They can help you complete eligibility and enrollment forms.
These individuals and organizations are required to be unbiased.
Their services are free to consumers.

This webpage is to provide tips and best practice guidelines for those trained as a Navigator.

For King County residents: Learn where you can contact a Navigator nearest you for assistance with health insurance enrollment.

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Assistance for Navigators

Client responsibilities

Customer service

Income and income tax

Language and region

Client responsibilities

Customer service

Income and income tax