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King County Washington home

911 Call Statistics

The process of collecting and sharing King County 911 statistics serves as a valuable tool for the 911 community, providing them with a comprehensive understanding of the industry’s condition. Shown below are call statistics for all 11 King County 911 centers.

Want a closer look? Simply click on the image to select and magnify it for a better viewing experience.

Bar and line chart comparing monthly 911 call‑answering performance to NENA standards from August 2025 to July 2026.

NENA standards mandate that ninety percent (90%) of 9-1-1 calls to the Public Safety Answering Point (PSAP) Shall be answered within fifteen (15) seconds or less. Ninety-five percent (95%) of all 9-1-1 calls Should be answered within twenty (20) seconds or less. These benchmarks ensure that emergency services provide timely assistance, potentially saving lives and improving public safety. Adherence to these standards allows PSAPs to operate efficiently and effectively.   

 Stacked bar chart showing monthly totals of 911 emergency and non‑emergency calls in King County from August 2025 to July 2026. 

The bar chart titled “Total 911 Emergency and Non-Emergency Calls in King County" displays data from July 2025 to Jul 2026. It categorizes calls into Non-Emergency Calls, Wireless 911 Calls, VoIP 911 Calls, Wireline 911 Calls, and Text 911. The chart shows that the majority of calls are non-emergency and wireless 911 calls. Each month, the total number of calls for each category are tracked and measured. The distribution of each call type changes very little over time, whereas the total number of all calls is cyclical and follows a fairly consistent pattern for each month of every year. Historically, July has seen the highest number of calls, whereas February has the fewest calls. 

Line chart titled  

Over the past seven years, there has been a significant increase in the percentage of texts compared to total calls.  The data shows a consistent increase over time: 0.25% in 2019, 0.36% in 2020, 0.48% in 2021, 0.70% in 2022, 0.87% in 2023, 0.91% in 2024, and 1.29% in 2025. The overall trend indicates growing use of texting as a communication channel within call operations.