Rail Operator pathways

Starting positions

Rail Operator

Class Summary

The responsibilities of this classification include performing the safe on-time operation of Light Rail vehicles and providing professional customer service in the transport of the public in the greater Metropolitan King County area.

Distinguishing Characteristics

This is a single-level classification. Rail Operators operate light rail vehicles safely and in accordance with a designated schedule and observe all laws, regulations and procedures.

This classification is distinguished from the Transit Operator classification in that the Transit Operator is responsible for the safe and timely transportation of passengers on diesel coaches, overhead electrical trolley, articulated coaches and streetcars.

Examples of Duties (May vary by position)

1. Pick up and drop off passengers at designated locations; assist passengers with special needs including offering assistance in boarding or de-boarding disabled passengers.
2. Provide information to passengers regarding service area; operate a two-way radio and other specialized transportation equipment and systems.
3. Prepare and submit accident and incident reports; maintain records and other documentation as determined by management.
4. Couple and uncouple light rail vehicles, move and spot vehicles in the yard, visually inspect light rail vehicles, and report maintenance or repair needs verbally and/or in writing.
5. Observe and report on a regular basis any system or component malfunction or failure to vehicle maintenance staff.
6. Troubleshoot and operate malfunctioning light rail vehicles.
7. Operate track switches and provide hand signals or traffic flagging.
8. Perform other duties as assigned.

Licensing, Certification and Other Requirements

• Washington State Class B driver's license or the ability to obtain and maintain a Class B license with passenger (P) endorsement and a Light Rail Vehicle (LRV) operator certification is required.
• Some licenses, certifications and other requirements determined to be necessary to meet the business needs of the employing unit may be required.
• Non-standard work hours including evenings, weekends and holidays are required.

Career pathway options after Rail Operator include, but are not limited to, the following positions:

• Rail Supervisor

Training positions

Rail Operator (Rail Operator Training)

Class Summary

The responsibilities of this classification include performing the safe on-time operation of Light Rail vehicles and providing professional customer service in the transport of the public in the greater Metropolitan King County area.

Distinguishing Characteristics

This is a single-level classification. Rail Operators operate light rail vehicles safely and in accordance with a designated schedule and observe all laws, regulations and procedures.

This classification is distinguished from the Transit Operator classification in that the Transit Operator is responsible for the safe and timely transportation of passengers on diesel coaches, overhead electrical trolley, articulated coaches and streetcars.

Examples of Duties (May vary by position)

1. Pick up and drop off passengers at designated locations; assist passengers with special needs including offering assistance in boarding or de-boarding disabled passengers.
2. Provide information to passengers regarding service area; operate a two-way radio and other specialized transportation equipment and systems.
3. Prepare and submit accident and incident reports; maintain records and other documentation as determined by management.
4. Couple and uncouple light rail vehicles, move and spot vehicles in the yard, visually inspect light rail vehicles, and report maintenance or repair needs verbally and/or in writing.
5. Observe and report on a regular basis any system or component malfunction or failure to vehicle maintenance staff.
6. Troubleshoot and operate malfunctioning light rail vehicles.
7. Operate track switches and provide hand signals or traffic flagging.
8. Perform other duties as assigned.

Knowledge/Skills (May vary by position)

• Knowledge of safe driving techniques and principles for public transportation vehicles
• Knowledge of operating public transportation passenger vehicles; skill in operating rail vehicles
• Knowledge of federal, state and local roadway laws relating to the operation of passenger-carrying motor vehicles with air brakes
• Skill in preparing and maintaining reports including accident, incident and other reports
• Skill in operating a two-way radio and public address system
• Skill in reading, understanding and following schedules; skill in following oral and written instructions
• Skill in oral and written communications
• Skill in establishing and maintaining courteous and effective relations with the general public and co-workers
• Skill in performing multiple tasks simultaneously
• Skill in working with a variety of individuals from diverse backgrounds
• Skill in troubleshooting, analyzing and solving problems
• Skill in customer service

Licensing, Certification and Other Requirements

• Washington State Class B driver's license or the ability to obtain and maintain a Class B license with passenger (P) endorsement and a Light Rail Vehicle (LRV) operator certification is required.
• Some licenses, certifications and other requirements determined to be necessary to meet the business needs of the employing unit may be required.
• Non-standard work hours including evenings, weekends and holidays are required.

Download Rail Operator Training job description

Training positions

Rail Supervisor (Rail Supervisor-in-Training)

Class Summary

The responsibilities of this classification include supervising and monitoring bus and rail operations in the DSTT and the Link alignment via the Operations Control Center (OCC), monitoring work assignments, and communicating with Rail Operators in the field. Rail Supervisors coordinate service requirements and provide training to Rail Operators.

Distinguishing Characteristics

This is a single level classification. Work is performed with minimal direction and guidance and incumbents apply specific knowledge and public transportation experience to execute the duties and responsibilities of this classification. Rail Supervisors are directly responsible for coordinating with other Rail Supervisors and Chiefs in overseeing Rail Operators work and ensuring that safety and quality of services are delivered according to standards and ensuring rules are followed.

This classification is distinguished from the Chief classification in that the incumbents directly supervise Rail Operators. This classification is distinguished from the Transit Supervisor in that the Rail Supervisors are not responsible for supervising the services associated with non-rail vehicles and equipment.

Examples of Duties (May vary by position)

1. Coordinate service requirements. Inform Rail Operators of assignments and assign operators to cover absences due to illness, miss-outs, management requests and other events. Respond to inquiries from operators regarding work schedules, overtime, run specifics and other related contract provisions. Answer telephone calls from operators, the Operations Control Center (OCC), other Rail Supervisors, and employees.
2. Monitor Communication Center console and take action as appropriate; monitor and operate computerized and technical equipment and resolve operational problems; monitor Downtown Seattle Transit Tunnel and Rail operations to ensure delivery of revenue service.
3. Implement strategies and plans for the movement of trains to maintain revenue service levels and provide extra service as required; assess overall rail service needs and make recommendations for improvement.
4. Continuously communicate with operators using a variety of communication media such as two way radio and cellular phones; monitor and maintain recording equipment; monitor radio traffic and respond with personnel changes, vehicle exchanges or other changes as needed.
5. Communicate and coordinate with vehicle maintenance staff on vehicle availability and maintain related documentation. Troubleshoot and perform necessary minor repairs on rail equipment.
6. Assist the Chief of Training with development and implementation of initial and on-going training and/or refreshers for all Rail Operators and staff; assist with evaluations of new equipment and changes in existing equipment and incorporate the changes into training curriculum; assist with trainees’ evaluations during training or probationary period and make recommendations to Chief or appropriate management. Update instructional procedures and program content as needed, and provide other customized trainings under the direction of supervisory staff. Act as examiner in the testing and certification of Rail Operators.
7. Perform annual and semi-annual in-service ride checks for veteran operators, new operators during probation period, and in-service checks for veteran operators experiencing problems with running time or passengers.
8. Respond to emergencies on Rail vehicles, Rail platforms and Rail right-of-ways and coordinate required activities with emergency response personnel; investigate rail accidents, derailments, incidents and industrial injuries.
9. Refer complaints to Rail Operations Chief and assist with the fact finding process.
10. Maintain a variety of electronic reports; perform electronic data input and retrieval; review for accuracy all forms and documents received from Rail Operators and forward them to management or other units, as appropriate.
11. Operate Rail Vehicles as determined by management.
12. Perform other duties as assigned.

Knowledge/Skills (May vary by position)

• Knowledge of and demonstrated experience with rail operation schedules, procedures, forms, records and documents related to dispatching
• Working knowledge of Downtown Seattle Transit Tunnel (DSTT) operations including Supervisory Control and Data Acquisition (SCADA) and Closed Circuit Television (CCTV) systems and radio communication technology and terminology
• Working knowledge of safe and proper operation of RAIL vehicles and their basic mechanical features; skill in learning the operation of Rail vehicles
• Knowledge of state and federal rules and regulations related to RAIL operations; industrial safety rules and regulations as applied to public transit and Rail operation
• Working knowledge of two-way radio operation, procedures and phraseology
• Skill in oral and written communication; reading, writing and following detailed instructions
• Skill in working effectively with a diverse population in varying occupations
• Skill in problem solving, analyzing and evaluating service efficiency and quality, and recommending improvements
• Skill in organizing work and setting priorities, weighing competing demands and making decisions to maintain service levels
• Skill in developing, assessing and evaluating standard and custom training materials

Licensing, Certification and Other Requirements

• Washington State Class B driver's license or the ability to obtain and maintain a Class B license with passenger (P) endorsement and a driving record with no chargeable accidents within the past three years preceding the date of application for the DOT certification is required.
• Some licenses, certifications and other requirements determined to be necessary to meet the business needs of the employing unit may be required. Non-standard work hours including evenings, weekends and holidays are required.

After successful completion of Rail Supervisor-in-Training program, employee transitions to a rail supervisor position.

Training positions

Transit Schedule Planner (Special Duty Assignment)

Class Summary

The responsibilities of this classification include developing new and revised service schedules; determining operator and vehicle assignments; and implementing revisions to scheduled transit services to improve service quality, productivity and cost efficiency.

Distinguishing Characteristics

This is a standalone classification. Work involves assessing and adjusting service delivery schedules to meet changing customer demands balanced against system operating costs, capacity and productivity. Work includes determining all operator work assignments; forecasting equipment needs and assigning appropriate coach equipment to meet demands; and leading and training assigned support staff. Work is performed independently under the general supervision of a higher-level service development supervisor.

Examples of Duties (May vary by position)

1. Develop preliminary drafts of new and revised service schedules using customer and driver feedback; data from and coordination with service planners and operations staff; and service performance data including ridership and running time, Develop schedules to optimize customer service, driver working conditions and cost efficiency.
2. Monitor and evaluate service performance to ensure schedules are written accurately and fulfill desired objectives.
3. Establish driver assignments consistent with union contract requirements; review and evaluate assignments in view of service demands and cost effectiveness.
4. Confer with transit personnel, operators and the public to gather information for continued improvement of service schedules; review customer contact information and respond to customer concerns either orally or in writing.
5. Participate in staff hiring panels; train staff as required.
6. Coordinate and consult with other Transit Division staff on proper dissemination of schedule information; answer questions and follow-up with staff as required.
7. Coordinate with external agencies to deliver or alter transit service in response to special events or impacts to the transit system; coordinate with internal staff to deliver revised or special event service.
8. Serve on project review and committee work teams to support and implement new capital investment or service related programs and projects.
9. Forecast required number and type of coaches required to meet new and changing service demands.
10. Perform other duties as assigned.

Knowledge/Skills

• Knowledge of transit operations and transit scheduling principles, practices and methodologies
• Knowledge of transit system cost-drivers as well as productivity and capacity utilization assessment techniques
• Knowledge of city and county geography, customer demographics and ridership profiles, and area traffic patterns
• Knowledge of various types of coach equipment and the capacity, performance and operating costs of each
• Communication skills
• Customer service skills
• Interpersonal skills
• Skill in mathematics and statistical calculations
• Skill in entering and extracting information from automated information systems
• Skill in planning, assigning, balancing and checking work
• Skill in training and providing technical assistance
• Skill in handling multiple competing priorities
• Skill in working with a variety of individuals from diverse backgrounds
• Skill in establishing and maintaining effective working relationships

Licensing, Certification and Other Requirements

• Willingness and availability to work different shifts on weekdays, nights, weekends and holidays
• This is a classification specification and not an individualized job description. Additional minimum qualifications may be established for individual positions based on business needs and are specified in position announcements as appropriate.

Download Transit Schedule Planner (Special Duty Assignment) job description

Growth positions

Project/Program Manager II (Rail Resource Program Manager)

Class Summary

The responsibilities of this classification include performing moderately complex analytical and research work and may also include entry-level project and program management duties.

Distinguishing Characteristics

This is the second level within a four-level Project/Program classification series. This classification is distinguished from the third level within the series in that incumbents handle tasks independently and perform both routine and journey-level work. Routine work is performed with minimal direction and guidance, while more complex tasks and projects are performed under closer supervision. The Project/Program Manager III works at the expert level and independently manages complex programs and/or projects; or leads a project work team. Incumbents in the Project/Program Manager II classification prepare less complex analyses, plans, policies, budgets or projects and may be required to have program-specific experience.

Examples of Duties (May vary by position)

1. Monitor scope, schedule and budget of contract or project and report results.
2. Perform data analysis independently or as assigned.
3. Assist with budget development by developing a budget component for a less complex project or program.
4. Perform analysis to support budget recommendations.
5. Monitor financial indicators on behalf of program.
6. Produce monthly/quarterly work program or budget reports.
7. Write reports or issue papers summarizing analysis or research.
8. Gather and analyze data.
9. Develop and manage database.
10. Serve on inter-jurisdictional committees and task force.
11. May assign work to Project/Program Assistant.
12. May serve as mentor for Project/Program Assistant.
13. Draft external correspondence for supervisor or management.
14. Coordinate review/comment process for program or project.
15. Respond to inquiries related to program or project.
16. Serve as the public information or public involvement specialist for the program.
17. Develop program recommendations.
18. Perform other duties as assigned.

Knowledge/Skills (May vary by position)

• Knowledge of research methods
• Knowledge of other relevant agencies and systems
• Knowledge of negotiation principles
• Knowledge of project cost accounting principles
• Knowledge of project management principles
• Knowledge of general government principles and procedures
• Basic quantitative skills
• Written and oral communications skills
• Analytical and problem-solving skills
• Budget development and monitoring skills
• Skills in gathering, manipulating and using data utilizing a computer and other tools
• Skill in working effectively as a team member to coordinate accomplishment of specific tasks

Licensing/Certification Requirements

• Some licenses, certifications and other requirements determined to be necessary to meet the business needs of the employing unit may be required.

Download Project/Program Manager II (Rail Resource Program Manager) job description

Growth positions

Project/Program Manager III (Rail Resource Program Manager)

Class Summary

The responsibilities of this classification include serving as an expert technical resource or lead for work teams handling multi-disciplinary or technically challenging analytical or planning projects and programs.

Distinguishing Characteristics

This is the third level within a four-level Project/Program classification series involving a combination of analysis, planning, coordination and management. Incumbents in this classification are considered expert level and work independently to manage complex programs or projects or to lead project work teams. Typical projects involve interagency, inter-jurisdictional or multi-disciplinary coordination and public involvement to develop and/or implement analyses, plans, policies, budgets, systems or technology. Incumbents in this classification also may be program managers. Responsibilities include analysis, research, planning, policy development, systems development, technology implementation and program development and/or coordination. Incumbents in this classification may be required to have program-specific expertise.

Examples of Duties (May vary by position)

1. Manage complex contracts or grants independently.
2. Provide technical analysis for complex grants or projects.
3. Manage inter-jurisdictional or interagency projects.
4. Make/modify recommendations for changing scope of study.
5. Develop project methodology and determine research design.
6. Develop program/policy recommendations or issue paper. Evaluate program.
7. Write complex analytical or program evaluation reports.
8. Manage data gathering.
9. Develop budget for a unit, section or project. Propose budget revisions.
10. Lead and coordinate inter-jurisdictional or multi-agency policy development.
11. Represent the division in inter-jurisdictional meetings.
12. May negotiate inter-local agreements on behalf of the division.
13. Conduct technical committee meetings.
14. Represent the division or department at public hearings. Serve as the public information lead for the program. Handle politically sensitive citizen calls. Work with community coalitions on behalf of program.
15. Make staff hiring recommendations.
16. Coordinate work done by team. Resolve team or unit disputes. Provide leadership to project team. Coordinate review/comment processes related to project or program.
17. May assign work to other staff; provide performance evaluation information for other staff; serve as mentors to other staff.
18. Conduct investigations and analyze findings.
19. Draft responses, sign letters when authorized.
20. May authorize expenditures.
21. Perform other duties as assigned.

Knowledge/Skills (May vary by position)

• Knowledge of research methods
• Knowledge of other relevant agencies and systems
• Knowledge of project cost accounting principles
• Knowledge of project management principles and supervisory principles
• Knowledge of general government principles and procedures
• May require knowledge of specific programs
• Facilitation and negotiation skills; knowledge of negotiation principles
• Written and oral communications and presentation skills
• Skills in analysis and problem solving, budget analysis and policy analysis
• Skills in program evaluation, advocacy and promotion
• Skills in gathering, manipulating and using data utilizing a computer and other tools
• Skill in working effectively as a team member to coordinate accomplishment of tasks
• Skill in managing multiple tasks simultaneously
• May require skills in applying marketing principles
• Quantitative skills and skills in applying quantitative and qualitative analytical methods; may include skills in applying statistical analysis
• May require skills in coordinating work of multi-disciplinary staff

Licensing, Certification and Other Requirements

• Some licenses, certifications and other requirements determined to be necessary to meet the business needs of the employing unit may be required.

Download Project/Program Manager III (Rail Resource Program Manager) job description

Growth positions

Project/Program Manager IV (Rail Resource Program Manager)

Class Summary

Employee responsibilities include one or two tracks. The first is management, involving supervision of multi-disciplinary work teams and budget, research analysis and project planning. The second involves technical expertise, where the employee demonstrates unique skills in research, planning and systems development.

Distinguishing Characteristics

This is the fourth level within a four-level Project/Program classification series involving a combination of analytical, planning and coordination work. Positions in this classification are considered highly skilled in the areas of research, analysis, policy or program development, planning, systems development and public involvement and/or supervision of professionals involved in research, analysis, policy development or system or program development and implementation. Incumbents in this classification direct or provide technical assistance to the work of others; are responsible for multiple projects or programs; determine program or project budgets, schedules and scopes; and may have political accountability for the work performed by the program or project.

Examples of Duties (May vary by position)

1. Prioritize program goals/objectives.
2. Frame budgetary, statutory and operating conditions for the program.
3. Direct and/or supervise the work of multiple professional staff, including quality assurance.
4. Ensure that program maintains compliance with all relevant laws and regulations.
5. Manage contracts or grants involving multiple agencies.
6. Determine project or program budget, schedule and scope. Assist in justification of project, program and/or agency budget requests. Determine financial and performance indicators and use evaluation findings to redirect the project or program. Monitor the financial status of the program or projects.
7. Negotiate inter-local agreements on behalf of King County.
8. Serve as the technical expert to perform complex research and analysis.
9. Serve as expert adviser with unique skills and abilities in a particular field.
10. Work directly with elected officials on issues affecting the program.
11. Supervise staff, including hiring, recommending effective discipline or termination and developing training expectations.
12. Serve as mentor to other staff.
13. Investigate grievances; may have authority to resolve grievances.
14. Resolve problems presented by difficult clients or constituents.
15. Provide leadership to community coalitions.
16. Handle politically sensitive inquiries about the program or work being done.
17. Serve on division management team.
18. Perform other duties as assigned.

Knowledge/Skills (May vary by position)

• Knowledge of research and analysis methods
• Knowledge of other relevant agencies and systems
• Knowledge of general government principles and procedures
• May require knowledge of specific program
• Written and oral communications skills
• Public speaking skills
• Analytical and problem-solving skills
• Budgeting skills
• Policy development and interpretation skills
• Facilitation and negotiation skills
• Program advocacy and promotion skills
• May require staff supervision skills
• Skills in directing work of multi-disciplinary staff
• Skills in managing multiple tasks simultaneously
• Skills in applying quantitative and qualitative analysis and evaluating data for decision making
• In addition to the above requirements, may also require skills in applying marketing principles

Licensing/Certification Requirements

• Some licenses, certifications and other requirements determined to be necessary to meet the business needs of the employing unit may be required.

Download Project/Program Manager IV (Rail Resource Program Manager) job description

Growth positions

Rail Technical Trainer

Class Summary

Employee will develop, implement and present training courses for a variety of Rail training programs. Trainers instruct in both the classroom and in hands-on situations and provide student evaluations.. Trainers also coordinate with Rail management to oversee rail operations and maintenance work, to ensure that safety and quality of services are delivered according to our standards, best practices and rules.

Distinguishing Characteristics

This is a single incumbent, standalone classification. Work involves designing and developing training programs and curricula required to ensure compliance with all state and federal operating requirements, safety regulations and certification standards as well as Transit Division operating rules and regulations, service standards and technical system requirements. Work also involves conducting training needs assessments; evaluating effectiveness of training programs; developing instructional plans and learning outcomes; preparing and conducting competency evaluations; and preparing statistical evaluations of training impacts on system operating performance. Work includes developing and providing training required to support all light rail or streetcar operations and maintenance operations as well as the technical training required for control center operations. Work is performed under the general supervision of a higher-level administrative supervisor.

Examples of Duties

1. Develop and deliver hardware and software technical training for supervisory control and data acquisition (SCADA), closed-circuit television (CCTV), radio communication and similar control center technical systems; develop training required for software and system updates and enhancements.
2. Develop and deliver classroom and field training to newly hired rail or streetcar operators for all phases of vehicle and light rail or streetcar operations; provide refresher and retraining for rail or streetcaroperations and certified employees; perform in-service ride checks for rail or streetcar operators and for post-incident or extended absence situations.
3. Develop and deliver training programs to support yard operations, vehicle maintenance, maintenance-of-way, power and signal, and related aspects of rail or streetcar operations; develop and deliver training programs for first responders, security personnel, outside contractors and similar groups who interface with rail or streetcar operations.
4. Monitor progress of trainees and conduct progress evaluations; counsel trainees on progress achieved and improvements required as necessary; evaluate and recommend trainee termination for those failing to meet operating standards.
5. Act as designated examiner in testing and certification of light rail or streetcar vehicle operators and other rail or streetcar personnel.
6. Maintain documentation required covering all facets of employee training and testing as mandated by state and federal law; maintain varied electronic databases of employee training and training operations; enter and extract information and produce varied reports from data maintained.
7. Update and ensure training programs and content meet changing business needs, regulatory modifications and new equipment requirements.
8. Participate in safety audits, emergency drills and simulations; participate in testing, certification and opening of new rail or streetcar extensions; participate in testing and certification of new rail or streetcar cars and equipment.
9. May provide backup training in other areas on a project basis as required.
10. Operate rail or streetcar vehicles as approved and required.
11. Perform other duties as assigned.

Knowledge/Skills

• Knowledge of applicable state and federal rules, regulations and requirements that govern light rail or streetcar operations
• Knowledge of training needs and mandated training requirements of light rail or streetcar operations
• Knowledge of Transit Division operations, service standards, operating policies and procedures
• Knowledge of Metro tunnel operations
• Knowledge of the fundamental mechanical systems and components, and safe and effective operation of light rail or streetcar vehicles and equipment
• Knowledge of training program planning, implementation and evaluation
• Knowledge of adult learning theory, principles, techniques and methodologies
• Knowledge of the hardware and software associated with SCADA, CCTV, radio communication and similar technical systems
• Ability to work different shifts including nights, weekends, and holidays
• Skill in verbal and written communication
• Skill in training needs assessments and developing effective training programs and curricula
• Skill in entering and extracting information from automated information systems and databases
• Ability to effectively engage in and sustain relationships with people from diverse cultures and socio-economic backgrounds
• Ability to work independently and as a team member
• Demonstrated proficiency with business applications, such as Microsoft Office suite

Education and Experience Requirements

• Previous work experience as a trainer and/or educator for adults or completion of related coursework
• OR any equivalent combination of experience and education which provides the applicant with the desired skills, knowledge and ability required to perform the work.

Licensing, Certification and Other Requirements

• Valid Washington State Driver License
• Ability to obtain Washington State Commercial Driver License, Class B with required endorsements
• Additional licenses, certifications and other requirements determined to be necessary to meet the business needs of the employing unit may be required

Career pathway options after Rail Technical Trainer include, but are not limited to, the following positions:

• Transit Chief – Rail Technical Training

Growth positions

Rail Supervisor

Class Summary

The responsibilities of this classification include supervising and monitoring bus and rail operations in the DSTT and the Link alignment via the Operations Control Center (OCC), monitoring work assignments, and communicating with Rail Operators in the field. Rail Supervisors coordinate service requirements and provide training to Rail Operators.

Distinguishing Characteristics

This is a single level classification. Work is performed with minimal direction and guidance and incumbents apply specific knowledge and public transportation experience to execute the duties and responsibilities of this classification. Rail Supervisors are directly responsible for coordinating with other Rail Supervisors and Chiefs in overseeing Rail Operators work and ensuring that safety and quality of services are delivered according to standards and ensuring rules are followed.

This classification is distinguished from the Chief classification in that the incumbents directly supervise Rail Operators. This classification is distinguished from the Transit Supervisor in that the Rail Supervisors are not responsible for supervising the services associated with non-rail vehicles and equipment.

Examples of Duties (May vary by position)

1. Coordinate service requirements. Inform Rail Operators of assignments and assign operators to cover absences due to illness, miss-outs, management requests and other events. Respond to inquiries from operators regarding work schedules, overtime, run specifics and other related contract provisions. Answer telephone calls from operators, the Operations Control Center (OCC), other Rail Supervisors, and employees.
2. Monitor Communication Center console and take action as appropriate; monitor and operate computerized and technical equipment and resolve operational problems; monitor Downtown Seattle Transit Tunnel and Rail operations to ensure delivery of revenue service.
3. Implement strategies and plans for the movement of trains to maintain revenue service levels and provide extra service as required; assess overall rail service needs and make recommendations for improvement.
4. Continuously communicate with operators using a variety of communication media such as two way radio and cellular phones; monitor and maintain recording equipment; monitor radio traffic and respond with personnel changes, vehicle exchanges or other changes as needed.
5. Communicate and coordinate with vehicle maintenance staff on vehicle availability and maintain related documentation. Troubleshoot and perform necessary minor repairs on rail equipment.
6. Assist the Chief of Training with development and implementation of initial and on-going training and/or refreshers for all Rail Operators and staff; assist with evaluations of new equipment and changes in existing equipment and incorporate the changes into training curriculum; assist with trainees’ evaluations during training or probationary period and make recommendations to Chief or appropriate management. Update instructional procedures and program content as needed, and provide other customized trainings under the direction of supervisory staff. Act as examiner in the testing and certification of Rail Operators.
7. Perform annual and semi-annual in-service ride checks for veteran operators, new operators during probation period, and in-service checks for veteran operators experiencing problems with running time or passengers.
8. Respond to emergencies on Rail vehicles, Rail platforms and Rail right-of-ways and coordinate required activities with emergency response personnel; investigate rail accidents, derailments, incidents and industrial injuries.
9. Refer complaints to Rail Operations Chief and assist with the fact finding process.
10. Maintain a variety of electronic reports; perform electronic data input and retrieval; review for accuracy all forms and documents received from Rail Operators and forward them to management or other units, as appropriate.
11. Operate Rail Vehicles as determined by management.
12. Perform other duties as assigned.

Knowledge/Skills (May vary by position)

• Knowledge of and demonstrated experience with rail operation schedules, procedures, forms, records and documents related to dispatching
• Working knowledge of Downtown Seattle Transit Tunnel (DSTT) operations including Supervisory Control and Data Acquisition (SCADA) and Closed Circuit Television (CCTV) systems and radio communication technology and terminology
• Working knowledge of safe and proper operation of RAIL vehicles and their basic mechanical features; skill in learning the operation of Rail vehicles
• Knowledge of state and federal rules and regulations related to RAIL operations; industrial safety rules and regulations as applied to public transit and Rail operation
• Working knowledge of two-way radio operation, procedures and phraseology
• Skill in oral and written communication; reading, writing and following detailed instructions
• Skill in working effectively with a diverse population in varying occupations
• Skill in problem solving, analyzing and evaluating service efficiency and quality, and recommending improvements
• Skill in organizing work and setting priorities, weighing competing demands and making decisions to maintain service levels
• Skill in developing, assessing and evaluating standard and custom training materials

Licensing, Certification and Other Requirements

• Washington State Class B driver's license or the ability to obtain and maintain a Class B license with passenger (P) endorsement and a driving record with no chargeable accidents within the past three years preceding the date of application for the DOT certification is required.
• Some licenses, certifications and other requirements determined to be necessary to meet the business needs of the employing unit may be required. Non-standard work hours including evenings, weekends and holidays are required.

Career pathway options after Rail Supervisor include, but are not limited to, the following positions:

• Transit Chief – Operations

Growth positions

Transit Schedule Planner – Senior

Class Summary

The responsibilities of this classification include developing new and revised service schedules; determining operator and vehicle assignments; and implementing revisions to scheduled transit services to improve service quality, productivity and cost efficiency.

Distinguishing Characteristics

This is a standalone classification. Work involves assessing and adjusting service delivery schedules to meet changing customer demands balanced against system operating costs, capacity and productivity. Work includes determining all operator work assignments; forecasting equipment needs and assigning appropriate coach equipment to meet demands; and leading and training assigned support staff. Work is performed independently under the general supervision of a higher-level service development supervisor.

Examples of Duties (May vary by position)

1. Develop preliminary drafts of new and revised service schedules using customer and driver feedback; data from and coordination with service planners and operations staff; and service performance data including ridership and running time, Develop schedules to optimize customer service, driver working conditions and cost efficiency.
2. Monitor and evaluate service performance to ensure schedules are written accurately and fulfill desired objectives.
3. Establish driver assignments consistent with union contract requirements; review and evaluate assignments in view of service demands and cost effectiveness.
4. Confer with transit personnel, operators and the public to gather information for continued improvement of service schedules; review customer contact information and respond to customer concerns either orally or in writing.
5. Participate in staff hiring panels; train staff as required.
6. Coordinate and consult with other Transit Division staff on proper dissemination of schedule information; answer questions and follow-up with staff as required.
7. Coordinate with external agencies to deliver or alter transit service in response to special events or impacts to the transit system; coordinate with internal staff to deliver revised or special event service.
8. Serve on project review and committee work teams to support and implement new capital investment or service related programs and projects.
9. Forecast required number and type of coaches required to meet new and changing service demands.
10. Perform other duties as assigned.

Knowledge/Skills

• Knowledge of transit operations and transit scheduling principles, practices and methodologies
• Knowledge of transit system cost-drivers as well as productivity and capacity utilization assessment techniques
• Knowledge of city and county geography, customer demographics and ridership profiles, and area traffic patterns
• Knowledge of various types of coach equipment and the capacity, performance and operating costs of each
• Communication skills
• Customer service skills
• Interpersonal skills
• Skill in mathematics and statistical calculations
• Skill in entering and extracting information from automated information systems
• Skill in planning, assigning, balancing and checking work
• Skill in training and providing technical assistance
• Skill in handling multiple competing priorities
• Skill in working with a variety of individuals from diverse backgrounds
• Skill in establishing and maintaining effective working relationships

Licensing, Certification and Other Requirements

• Willingness and availability to work different shifts on weekdays, nights, weekends and holidays
• This is a classification specification and not an individualized job description. Additional minimum qualifications may be established for individual positions based on business needs and are specified in position announcements as appropriate.

Download Transit Schedule Planner – Senior job description

Growth positions

Transit Chief – Operations

Class Summary

The responsibilities of this classification include direct oversight and supervision of the daily operation of an assigned area within Transit Operations that includes specific assignments in Base Operations, Service Quality, Transit Control Center and Operations Training. This is the first level of direct supervision in Operations.

Distinguishing Characteristics

This is a standalone classification. Work involves supervisory oversight of employees and performance of administrative functions to ensure the assigned area of responsibility supports daily delivery of fixed-route transit services. Work includes overseeing operations; supervising assigned staff; managing employee performance and service-level requirements; and administering applicable labor agreement(s) to achieve timely and cost efficient service delivery consistent with established performance standards. Work requires developing and implementing performance improvement plans; taking corrective employee actions up to and including suspension and termination in consultation with Superintendent and County administrative staff as appropriate; maintaining effective and collaborative labor relationships; participating in the selection of staff; monitoring daily operations of seven day/week service; responding to and resolving emergent operating problems and critical incidents; ensuring compliance with operating policies, procedures and rules; identifying and evaluating operating deficiencies, taking corrective actions and coordinating remedial actions with appropriate Transit Division staff; monitoring labor costs, identifying cost-containment strategies and suggesting and implementing new and revised procedures; and coordinating and supporting various special projects, service changes, technology improvements, staff training and similar initiatives. Work is performed as a member of a management team under the supervision and direction of a Transit Superintendent.

Examples of Duties (May vary by position)

When assigned to Base Operations:

1. Oversee daily operations at a Transit Base; supervise the work of Transit Operators and First-Line Supervisors including evaluating and addressing employee performance issues and implementing strategies to improve employee performance and customer service; investigate customer complaints, issue discipline, conduct grievance hearings and manage resources of the base for cost-effective service delivery; supervise and direct the work of Base Dispatchers and Planners responsible for ensuring timely filling of all service requirements; forecast workforce staffing levels; direct employees to safety-sensitive related drug and alcohol testing; support transit service during adverse weather events and other emergencies; work with internal groups to ensure high-quality service delivery; manage base absenteeism and processes that support on and off-the-job injuries, worker’s compensation and ADA/FMLA/KCFML/WFLA requirements.



When assigned to Service Quality:

2. Supervise, plan and review the work of Service Supervisors responsible for monitoring and maintaining transit service within assigned geographic area(s); ensure timely and effective fixed-route transit service delivery; respond to, mitigate and resolve reported operating problems and impacts of construction projects or other disruptions to fixed-route service; respond to major field incidents, direct resources and serve as incident commander during emergencies in the field; develop plans for additional service to accommodate major special events and approve alternate routing for construction and other projects while mitigating negative impacts to normal operations; assist in overseeing the First-Line Supervisor semiannual assignment “pick” process; manage the Supervisor-in-Training (SIT) training program; manage the Comfort Station program for Operations; and participate in the accident re-read process.



When assigned to Transit Control Center:

3. Supervise the daily operation of the Transit Control Center; supervise, plan and review the work of Communication Coordinators on an assigned shift; supervise systemwide communication, information distribution and external notifications regarding transit operational status, incidents and events; may serve as control center incident commander during emergency activations, critical incidents, adverse weather or similar events; coordinate communications among transit division staff, external agencies and emergency responders as necessary; develop and recommend control center protocols and procedures as directed by Superintendent.



When assigned to Operations Training:

4. Plan, evaluate and develop the daily work of Transit Instructors providing staff training at assigned transit bases and the Transit Safety and Training Center; conduct training needs assessments; design, develop and evaluate training curricula to meet changing organizational needs; develop and maintain programs that reflect Metro’s rules and procedures, CDL regulatory requirements and traffic laws; review and ensure overall quality of curricula and training provided; evaluate effectiveness of training through post-course evaluations and transit operations performance metrics; develop, implement and evaluate remedial training programs such as post-accident retraining programs as well as customer service and annual refresher training; provide instructor training, coaching and development opportunities; ensure required licenses and certifications are maintained.



Common examples among assignments:

5. Direct and ensure timely and appropriate response to service disruptions, weather emergencies and critical incidents; coordinate response with Superintendent, Transit Operations Center and other internal and external agencies as appropriate; investigate and prepare response to customer complaints regarding transit operations, services and staff.
6. Identify, evaluate and recommend service, quality, workplace and business process improvements; monitor daily labor costs and modify operations when necessary to achieve performance improvement targets while maintaining established transit service levels.
7. Establish and maintain a collaborative and effective labor relations environment; ensure daily operations and personnel actions conform with the terms of negotiated agreements; confer with base-level labor representatives to discuss and resolve base issues; escalate issues to Superintendent or Transit Labor Relations staff as appropriate; may be delegated authority for first-step grievance determinations on a case-by-case basis; testify at arbitration, unemployment and related hearings as requested.
8. Manage employee absenteeism, vacation change requests, sick/injury leaves and related ADA/FMLA/KCFML/WFLA processes and requirements for assigned employees; review and approve leave requests consistent with staffing needs, employee preferences where possible, and applicable County policy/procedures and bargaining agreements; review, correct and approve payroll; administer federal safety-sensitive drug and alcohol testing program for assigned employees.
9. Interview and recommend selection of Transit Operators, First-Line Supervisors and other staff; provide employees with training and development opportunities as available; counsel staff on effective customer relations and safety strategies; evaluate staff performance through record reviews; conduct performance appraisals for First-Line Supervisors; counsel employees in performance improvement requirements when needed; conduct investigations into allegations of employee misconduct, harassment, negligence, policy/procedure violations and similar assertions; determine appropriate follow-up actions including counseling, training and appropriate disciplinary actions in consultation with the Superintendent, Human Resources and Labor Relations as required.
10. Ensure compliance with all Operations, Transit Division and County policies and procedures governing safety sensitive positions, employment, worker safety and related areas as well as with applicable local, state and federal laws.
11. May be assigned to participate in internal and external work groups, project teams, committees and task forces; coordinate operations, service delivery and operating needs with appropriate staff throughout the Transit Division as required.
12. Act as Superintendent as assigned.
13. Perform other duties as assigned.

Knowledge/Skills

• Knowledge of transit operations and the applicable regulatory and statutory requirements
• Knowledge of the policies and procedures of the Transit Division, the Operations section and applicable County polices
• Knowledge of the principles of performance management
• Knowledge of effective supervisory principles and practices, County policies and procedures, and applicable local, state and federal law
• Knowledge of the principles of labor relations including grievance and contract administration processes as well as relevant labor agreements
• Knowledge of standard human resource practices
• Knowledge of automated scheduling and management information systems
• Knowledge of adult learning theory and training curriculum development and assessment principles and practices for position in Operations Training
• Knowledge of computer-aided dispatch and automated vehicle location systems for positions in the Transit Control Center
• Supervisory skills
• Communication skills
• Customer service skills
• Skill in planning and delegating work assignments
• Skill in staff development and training
• Skill in conflict resolution, problem solving and negotiation
• Skill in fundamental data analysis of operational problems
• Skill in handling multiple competing priorities
• Skill in managing and working with a variety of individuals from diverse backgrounds
• Skill in establishing effective working relationships and communicating successfully with senior management, labor representatives, business and community groups, governmental agencies, customers and staff
• Skill in use of personal computers, word processing, spreadsheet, presentation and similar software applications as well as automated scheduling and human resource information systems

Licensing, Certification and Other Requirements

• Washington State Driver License or the ability to travel throughout the county in a timely fashion
• Commercial Driver License, class B, with passenger endorsement and airbrake restriction removed required for positions assigned to Operations Training
• Must pass drug and alcohol testing provisions for safety sensitive positions as required by the U.S. Department of Transportation, 49 CFR Parts 40 and 655 if assigned to Operations Training
• Willingness and availability to work varying shifts on weekdays, nights, weekends and holidays as required for shift assignment and consistent with negotiated agreements
• Work may require remaining available for work 24 hours per day during rotational assignments as on-call Operations Chief
• Work may require reporting for extended duty during adverse weather events and other emergencies
• This is a classification specification and not an individualized job description. Additional minimum qualifications may be established for individual positions based on business needs and specified in position announcements as appropriate.

Career pathway options after Transit Chief - Operations include, but are not limited to, the following positions:

• Transit Superintendent – Rail Operations

Growth positions

Transit Chief – Rail Technical Training

Class Summary

The responsibilities of this classification include overseeing Rail technical training and supervising assigned staff to achieve timely and cost-efficient service delivery consistent with established performance improvement goals and service level requirements. Incumbents will oversee administrative functions to ensure the training supports the daily delivery of Rail Division services and complies with applicable operating agreements.

Distinguishing Characteristics

This is a single-level classification. Work is to develop, implement, improve, and evaluate technical training programs for rail personnel; design, develop, and assess curricula to meet changing organizational needs and regulatory and certification requirements; evaluate and incorporate up-to-date technology to meet evolving organizational needs; review and ensure the overall quality of curricula and training provided; and assess the effectiveness of training through post-course evaluations and operations performance metrics; develop, implement and evaluate customer service, remedial, post-accident, annual refresher, and similar training programs; evaluate trainer performance (including technical trainers and others assigned to deliver training); manage and maintain training documentation, certification, and training records; manage and ensure staff maintain required licenses and certifications. Work is performed independently under a Transit Superintendent's general supervision and direction in a centralized training department and/or within a specific section at Rail.

Examples of Duties

1. Supervise, plan, assign, and review the work of designated trainers engaged in developing, delivering, and updating training courses, classes, and sessions; determine work priorities and establish shift schedules; manage, review, and approve shift labor hours.
2. Develop estimates/forecasts of time, labor, and material costs; review and maintain data in learning management and database systems and prepare associated summary reports; track and document training curriculum updates and changes; coordinate training updates and tracking with appropriate groups; ensure training operations conform to contractual and applicable regulatory requirements.
3. Plan, develop, and deliver technical training programs for rail personnel; design, develop, and evaluate curricula to meet changing organizational needs and regulatory and certification requirements; review and ensure overall quality of curricula and training provided; and evaluate effectiveness of training through post-course evaluations and operations performance metrics; develop, implement and evaluate customer service, remedial, post-accident, annual refresher and similar training programs; evaluate Technical Trainer performance; manage and maintain training documentation, certification and training records; manage and ensure staff maintain required licenses and certifications.
4. Direct and ensure timely and appropriate support for service disruptions, weather emergencies, and critical incidents; coordinate response with internal and external stakeholders as needed.
5. Establish and maintain a collaborative and effective labor relations environment; ensure daily operations and personnel actions conform with the terms of negotiated agreements; confer with labor representatives to discuss and resolve issues; escalate issues to the Superintendent or Transit Labor Relations staff as appropriate; may be delegated authority for first-step grievance determinations on a case-by-case basis; testify at arbitration, unemployment, and related hearings as requested.
6. Manage employee absenteeism, vacation change requests, sick/injury leaves, and related ADA/FMLA/KCFML/WFLA processes and requirements for assigned employees; review and approve leave requests consistent with staffing needs, employee preferences where possible and applicable County policy/procedures and bargaining agreements; review, correct and approve payroll; administer federal safety-sensitive drug and alcohol testing program for assigned employees.
7. Interview and recommend selection of training staff; provide employees with training and development opportunities as available; counsel staff on effective customer relations and safety strategies; evaluate staff performance through record reviews and performance appraisals; counsel employees in performance improvement requirements when needed; conduct investigations into allegations of employee misconduct, harassment, negligence, policy/procedure violations and similar assertions; determine appropriate follow-up actions including counseling, training and appropriate disciplinary actions in consultation with the Superintendent, Human Resources and Labor Relations as required.
8. Ensure compliance with all Rail, Transit Division, and County policies and procedures governing safety-sensitive positions, employment, worker safety, and related areas and with applicable local, state, and federal laws.
9. May be assigned to participate in internal and external work groups, project teams, committees, and task forces; coordinate operations, service delivery, and operating needs with appropriate staff as required.
10. Act as Superintendent as assigned.
11. Perform other duties as assigned.

Knowledge/Skills

• Knowledge of employee development and training practices, adult learning theory/principles, and instructional design methodologies
• Knowledge of the delivery of light rail services
• Knowledge of the regulatory and statutory requirements that apply to Rail Division services
• Knowledge of the relevant practices, policies, and procedures
• Knowledge of effective supervisory principles and practices
• Knowledge of fundamental human resource practices and workforce planning
• Leadership skills
• Communication skills
• Customer service skills
• Skill in planning and delegating work assignments
• Skill in conflict resolution, problem-solving, and negotiation
• Skill in handling multiple competing priorities
• Ability to work varying shifts on weekdays, nights, weekends, and holidays as required for shift assignment and consistent with negotiated agreements
• Ability to work for extended duty during adverse weather events and other emergencies
• Ability to effectively engage in and sustain relationships with people from diverse cultures and socio-economic backgrounds
• Ability to work independently and as a team member
• Demonstrated proficiency with business applications, such as Microsoft Office suite

Education and Experience Requirements

• Any combination of education and experience that clearly demonstrates the ability to perform the job duties of the position

Licensing, Certification and Other Requirements

• Washington State Driver's License or the ability to travel throughout the county in a timely fashion
• Some licenses, certifications and other requirements determined to be necessary to meet the business needs of the employing unit may be required

Career pathway options after Transit Chief – Rail Technical Training include, but are not limited to, the following positions:

• Transit Superintendent – Rail Training

Growth positions

Transit Superintendent – Rail Operations

Class Summary

The responsibilities of this classification include managing, supervising and directing all daily operations of the Transit Division’s light rail system.

Distinguishing Characteristics

This is a single incumbent, standalone classification. Work involves managing all aspects of light rail service delivery, and developing and implementing operational policies and procedures to assure safe, effective and efficient rail operations. Work includes managing all base and field operations and achieving light rail performance improvement and operational goals, and establishing the systems and processes required to fulfill those goals. Work also includes determining, ensuring and allocating all required personnel, financial, physical plant and equipment resources; supervising subordinate supervisors and rail staff; ensuring compliance and establishing procedures consistent with Transit Division and Light Rail operating policies and procedures as well as all applicable local, state and federal codes and regulations; analyzing, forecasting and reporting on system operations, ridership, cost trends and related performance metrics; and participating as a key member of the Light Rail management team. Work is performed independently under the general supervision of a higher-level transit manager.

Examples of Duties

1. Establish strategies, goals, objectives and performance indicators to improve and enhance operating performance; ensure rail operations are in conformance with all contractual and regulatory requirements as well as industry standards and best practices.
2. Allocate track and monitor permitting process for contractor work along the rail alignment.
3. Supervise and oversee training, staff development and light rail operator certification programs and processes; formulate and implement staff configuration plans and forecast future staffing requirements.
4. Supervise administrative support, professional personnel and subordinate supervisors directing the work of light rail operators and service delivery staff; hire staff consistent with assigned hiring authority; create harmonious working relationships with multiple collective bargaining units and ensure consistent application of labor policies, contract provisions and hiring guidelines; fulfill required responsibilities in grievance and arbitration processing and adjudication.
5. Provide guidance and direction to subordinate supervisors and other staff concerning complex or sensitive issues and problems; establish work performance standards and initiate corrective actions when required; review existing operational and administrative policies and procedures, and recommend improvements or modifications to higher-level management.
6. Provide supporting data and recommendations to management in the formulation of the Light Rail budgets; manage and administer operating and capital improvement budgets; authorize expenditures within designated authority level; monitor budget and maintain expenditures within approved levels; manage and administer contractor, vendor service, supply and related contracts as required
7. Participate and represent Light Rail in a wide variety of internal and external work groups, project teams, committees and task forces.
8. Manage and operate the backup Link Control Center in emergency circumstances.
9. Act for higher-level manager as assigned.
10. Perform other duties as assigned.

Knowledge/Skills

• Knowledge of light rail operations and service delivery as well as recognized rail standards and industry practices
• Knowledge of the full scope of local, state and federal codes and regulations that apply to the delivery of light rail transit service
• Knowledge of the operations, policies and procedures of the Transit Division
• Knowledge of human resources management, supervisory principles and federal, state and local laws related to employment, civil rights and affirmative action
• Knowledge of the principles, practices and techniques of labor relations that include interest-based or collaborative labor negotiations as well as grievance and arbitration processes
• Knowledge of workforce planning and budget administration
• Knowledge of light rail control, security and life protection systems
• Knowledge of automated management information systems
• Leadership skills
• Communication skills
• Interpersonal skills
• Customer service skills
• Skill in planning and delegating work assignments
• Skill in conflict resolution, problem solving and negotiation
• Skill in statistical and operational analysis
• Skill in handling multiple competing priorities
• Skill in working with a variety of individuals from diverse backgrounds
• Skill in establishing and maintaining effective working relationships and team building
• Skill in staff development and training
• Skill in use of automated management information systems, personal computers, word processing, spreadsheet, database management, presentation and similar applications

Licensing, Certification and Other Requirements

• Washington State Driver License or the ability to travel throughout the county in a timely fashion
• Work requires reporting for duty and directing light rail operations during adverse weather events and other emergencies
• Additional minimum qualifications may be established based on business needs and are specified in position announcements as appropriate.

Career pathway options after Transit Superintendent – Rail Operations include, but are not limited to, the following positions:

• Transit Section Manager (Rail Operations Section Manager)

Growth positions

Transit Superintendent – Rail Training

Class Summary

The responsibilities of this classification include managing all training, staff development programs and initiatives that support Rail operations within Transit. Work involves developing and implementing a strategic training and staff development program plan to meet current and future workforce management requirements, needs and trends, as well as, performing ongoing assessments of operational, licensure and mandated requirements.

Distinguishing Characteristics

This is a single incumbent classification. Incumbents are responsible for determining, ensuring and allocating all required personnel, financial, equipment and technological resources; supervising subordinate supervisors and staff; establishing and enforcing Rail rules, policies and procedures; assuring compliance with applicable local, state and federal codes and regulations; analyzing, forecasting and reporting on future needs, training outcomes, trends, cost effectiveness and similar performance metrics; and participating as a member of the Rail management team. Incumbents are responsible for implementing technological developments and service enhancements to ensure training and staff development programs provide the workforce skills necessary to meet service demands. Work is performed independently under the general supervision of a higher-level transit manager.

Examples of Duties

1. Develop strategies and implement training and development programs to fulfill licensure and mandated requirements as well as provide the skill sets necessary to sustain service delivery operations in the future; research, develop and implement computer and other technology based training methodologies.
2. Conduct cost-benefit analyses of training programs; manage training to optimize training outcomes while minimizing associated costs.
3. Develop needs assessment tools to identify and track employee training necessary to meet Rail requirements; establish performance measures and criteria to monitor and evaluate unit performance.
4. Supervise administrative support, professional staff, and Rail Chiefs directing the work of technical trainers and Subject Matter Expert (SME) instructors delivering training programs; hire staff consistent with assigned hiring authority; create collaborative working relationships with multiple collective bargaining units and ensure consistent application of labor policies, contract provisions and hiring guidelines; investigate and respond to grievances; participate in and provide support to legal or contractual conflict resolution.
5. Provide guidance and direction to subordinate supervisors and other staff concerning complex or sensitive issues and problems; review and confirm new-hire separations from Rail training programs; establish work performance standards and initiate corrective actions when required; review existing training, rail rules, policies and procedures, and recommend improvements or modifications to higher-level management.
6. Provide supporting data and recommendations to management in the formulation of the Rail operating and capital improvement budgets; manage and administer the training budget; authorize expenditures within designated authority level; monitor budget and maintain expenditures within approved levels; manage and administer vendor service, supply and other related contracts as required.
7. Participate and represent Rail in a wide variety of internal and external work groups, project teams, committees and task forces.
8. Act for higher-level managers as assigned.
9. Perform other duties as assigned.

Knowledge/Skills

• Knowledge of local, state and federal codes and regulations that apply to licensure and other mandated requirements for mass transit staff
• Knowledge of the rules, policies, and procedures of the Transit division
• Knowledge of adult learning theory, practices and methodologies
• Skill in defining and translating Rail training needs with available technology solutions
• Skill in statistical and operational analysis, and establishing and implementing rules, policies, procedures and performance goals
• Knowledge of human resources management, supervisory principles and federal, state and local laws related to employment, civil rights and affirmative action
• Knowledge of the principles, practices and techniques of labor relations that include interest-based or collaborative labor negotiations as well as grievance and arbitration processes
• Knowledge of financial management, workforce planning, and budget administration
• Skill in staff development, training, and program planning
• Skill in planning and delegating work assignments
• Skill in conflict resolution, problem solving, and negotiation
• Skill in handling multiple, competing priorities
• Skill in establishing effective working relationships and communicating successfully with elected officials, senior management, labor representatives, business and community groups, governmental agencies, staff and customers
• Ability to effectively engage in and sustain relationships with people from diverse cultures and socio-economic backgrounds
• Ability to work independently and as a team member
• Demonstrated proficiency with business applications, such as Microsoft Office suite

Education and Experience Requirements

• Bachelors degree in Business, Public Administration or related field and experience in the LightRail/Streetcar transportation field including supervisory experience
• OR any combination of education and experience that clearly demonstrates the ability to perform the job duties of the classification

Licensing, Certification and Other Requirements

• Some licenses, certifications and other requirements determined to be necessary to meet the business needs of the employing unit may be required

Career pathway options after Transit Superintendent – Rail Training include, but are not limited to, the following positions:

• Training and Strategy Manager (Strategic Planning Manager 1)

Growth positions

Transit Section Manager (Rail Operations Section Manager)

Class Summary

The responsibilities of this classification include managing an assigned section within a division. The incumbent is responsible for overseeing the section, including supervising staff, developing and managing the implementation strategies, and managing the section budget.

Distinguishing Characteristics

This is a single-level classification. Positions are located in the Metro Transit Department, and incumbents are responsible for the daily operations of a Transit section. It is distinguished from the Strategic Planning Manager II in that incumbents are responsible for overseeing organizational performance improvements for a division or department by developing performance strategies and identifying innovations in data collection, analysis, and reporting.

Examples of Duties

1. Plan and implement strategic goals and policies; ensure compliance with applicable laws, regulations, and policies; analyze and interpret operating policies, procedures, and guidelines; approve recommendations for improvement.
2. Lead and manage the development of new initiatives, efficiencies, and operational methods; determine and select technology and equipment used; direct program and procedure development, implementation, monitoring, and reporting.
3. Hire, train, assign work, coach, evaluate, discipline, and terminate staff as needed; provide ongoing performance feedback.
4. Develop, approve, and monitor the budget; determine and allocate resources.
5. Lead emergency response planning.
6. Participate in workforce planning.
7. Perform other duties as assigned.

Knowledge/Skills

• Advanced knowledge of transit policies and procedures
• Knowledge of transit base operations, maintenance, training, technology, communications, and service quality techniques and principles
• Knowledge of the management techniques for a large, complex, multidisciplinary organization
• Knowledge of project management techniques and principles
• Knowledge of human resources management, supervision techniques and principles, and federal, state and local laws related to employment, civil rights, and affirmative action
• Knowledge of applicable local, state, and federal laws related to transit
• Knowledge of the principles, practices, and techniques of labor relations, including interest-based or collaborative negotiations with unions
• Knowledge of industrial injury claims processes
• Knowledge of budget development, management, and monitoring
• Knowledge of short and long-range strategic planning techniques and principles
• Knowledge of policy development
• Knowledge of customer service principles
• Knowledge of mass transit safety standards and regulations
• Knowledge of developing and applying performance and operational standards and targets
• Skill in verbal and written communication
• Skill in mentoring and coaching
• Ability to effectively engage in and sustain relationships with people from diverse cultures and socio-economic backgrounds
• Ability to work independently and as a team member
• Demonstrated proficiency with business applications, such as Microsoft Office suite

Education and Experience Requirements

• Bachelor’s degree in Business, Public Administration, or related field and increasingly responsible experience in the transportation field including supervisory and/or management experience
• OR any combination of experience and education that provides the knowledge, skills and abilities to perform the essential functions of the job

Licensing, Certification and Other Requirements

• Some licenses, certifications and other requirements determined to be necessary to meet the business needs of the employing unit may be required

Career pathway options after Transit Section Manager (Rail Operations Section Manager) include, but are not limited to, the following positions:

• Deputy Division Director

Growth positions

Training and Strategy Manager (Strategic Planning Manager 1)

Class Summary

The responsibilities of this classification include facilitating the development and administration of the strategic planning, communication, and budget forecasting for an agency. Incumbents coordinate the agency's long-term strategic business planning efforts to support the agency's services, programs, systems, and/or processes.

Distinguishing Characteristics

This is the first level in a two-level classification series. This classification is distinguished from the Strategic Planning Manager II classification in that incumbents in the Strategic Planning Manager I classification focus on coordinating strategic planning, line of business operational planning, communications, and marketing. Incumbents in the Strategic Planning Manager II manage strategic planning, oversee legislative priorities and agendas, and identify innovations in data collection, analysis and reporting to drive organizational performance improvement.

Examples of Duties

1. Coordinate the development of the agency’s strategic plan with direction from agency-specific leadership, and incorporating input from other internal and external stakeholders.
2. Identify and recommend policy direction to agency-specific leadership necessary for the successful development, implementation, and administration of the division’s strategic business plans.
3. Manage or lead projects related to agency strategic initiatives and ensure activities undertaken by the agency are managed responsibly and comply with all relevant laws, regulations, and County policies. Develop objectives timeframes, deliverables and assessment criteria. Report on project status, budget, schedules and other issues.
4. Coordinate the development of the agency-wide budget and forecasting and identify and recommend financial improvement opportunities for agency projects and/or for new business ventures in order to meet organizational commitments.
5. Develop strategies to improve operational efficiency and/or performance, including overseeing the development of operational plans which identify future operational resource requirements to ensure performance targets are met. Ensure a consistent agency-wide approach to operational planning.
6. Design media releases to shape public perception of organization and to increase awareness of its work and goals.
7. Paticipate as a core leadership team member and ensure consistency of activities with agency mission and goals; develop annual objectives, work priorities and work plans.
8. May supervise strategic business planning, communications, and/or budget staff. Participate in the development of the unit’s annual budget and monitor expenditures.

Knowledge/Skills

• Knowledge of strategic business planning techniques, principles and practices
• Knowledge and skill in financial planning and quantitative performance analysis for a public agency with multiple and diverse services
• Knowledge of project management techniques and principles
• Knowledge of automated data analysis methods, models and systems
• Skill in synthesizing information and making recommendations within and outside of established policies and procedures
• Skills in supervising multidisciplinary staff
• Skill in making timely and quality decisions
• Ability to communicate effectively in person and in writing
• Skill in working effectively with diverse individuals and populations
• Ability to work on a number of projects/tasks simultaneously
• Skill in working with a variety of individuals from diverse backgrounds
• Ability to work independently and as a team member
• Skill in using current office software programs including word processing, spreadsheet, database and email

Education and Experience Requirements

• Bachelor’s degree and experience in strategy development and/or operational planning; preferably within a service delivery environment or any combination of experience/education/training that provides the required knowledge, skills and abilities to perform the work.

Licensing, Certification and Other Requirements

• Some licenses, certifications and other requirements determined to be necessary to meet the business needs of the employing unit may be required.

Download Training and Strategy Manager (Strategic Planning Manager 1) job description

Growth positions

Deputy Division Director

These dynamic leaders will work in partnership with employees, colleagues and stakeholders to ensure that Metro provides world-class service while advancing the following:

• Health and safety of our workforce
• Strength and sustainability of our environment
• Forward-looking development of our employees
• Equity and social justice in our workplace

Career pathway options after Deputy Division Director include, but are not limited to, the following positions:

• Division Director

Growth positions

Division Director

The Director will work in partnership with employees, colleagues, and stakeholders to ensure that Metro provides world-class service while advancing the following:

• Health and safety of our workforce
• Strength and sustainability of our environment
• Forward-looking development of our employees
• Equity and social justice in our workplace