About the 9-1-1 communications center

Every call to the KCSO Communications Center is answered by a trained Communications Specialist who interviews the reporting party to determine response.

If a deputy needs to be sent, the Communications Specialist enters the relevant information into our computer aided dispatch (CAD) system, which is then routed to a Dispatcher. The Dispatcher radios the information to the officer, including any updates.

If the call does not require a deputy response, redirecting the reporting party to a non-emergency operator can help assess the appropriate assistance needed. Alternatively, guiding them to an online reporting website can streamline the process for non-urgent matters. These options ensure that proper support is provided efficiently based on the nature of the situation.